medium · GMAT Verbal

Argument: A company switched its customer service from human agents to an automated Al system. One month later, the average resolution time per ticket decreased by 30%. The company concluded that the Al system is more efficient at resolving customer issues than human agents were.

1. Customer satisfaction ratings remained stable or improved after the transition to the Al system.
2. The human agents who were replaced had, on average, more years of customer-service experience than the industry norm.
3. The Al system is capable of handling an unlimited number of customer tickets simultaneously.
4. The complexity of the customer issues received during the month after the switch was not significantly lower than in previous months.
5. Most customers prefer using automated systems over speaking with a human agent for simple issues.

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