medium · GMAT Verbal

Passage: Within the field of organizational behavior, 'Expectancy Theory' posits that employees are motivated to exert effort only when they believe that such effort will lead to successful performance (expectancy), that successful performance will be rewarded (instrumentality), and that the rewards offered are personally valuable (valence). For management, the implication is clear: motivation is a multiplicative function. If any one of these three perceptions is near zero, the employee's motivation to perform will be negligible, regardless of the strength of the other two factors. Consider a scenario where a firm introduces a performance bonus but fails to provide the necessary training for employees to master the new workflow. Even if the employees highly value the bonus (high valence) and believe the company will pay it (high instrumentality), their motivation will remain low because they do not believe their efforts can actually result in the required performance level (low expectancy). Conversely, if an employee is capable and trusts the system but finds the reward—such as a public commendation instead of a salary increase—unappealing, the lack of valence will similarly stifle productivity.

Based on the passage's description of 'Expectancy Theory,' which of the following best describes the logical structure of the motivation process?

  1. Motivation is an unpredictable phenomenon that varies significantly based on individual personality traits.
  2. Motivation depends on a sequence of independent events that must occur in a specific chronological order.
  3. Motivation is an additive process where high levels of valence can compensate for low expectancy or instrumentality.
  4. Motivation is contingent upon the presence of three distinct cognitive perceptions, all of which must exceed a minimum threshold to produce effort.
  5. Motivation is primarily driven by external rewards, with internal capabilities playing only a secondary role.

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