easy · GMAT Verbal
A software company moved its customer support to a chat-based system last year. Average response times dropped from two hours to fifteen minutes. Customer satisfaction scores have since risen. The company kept its phone support line available as an option.
According to the passage, what happened to average response times after the change?
- They rose from fifteen minutes to two hours.
- They stayed the same as before the change.
- They dropped from two hours to fifteen minutes.
- The passage does not mention response times.
- Phone support was removed entirely.
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