medium · GMAT Verbal
A software company released a new version of its productivity app that included several highly requested features. Surprisingly, the app's user rating dropped significantly after the update.
Which of the following, if true, best explains this discrepancy?
- The company's ad budget went to keeping current users, not winning new ones.
- The update shrank the app's download size, so it installed faster on phones.
- The update reached only those users who had already installed the newest operating system on their devices.
- The new features made the app's user interface much more complex and difficult to navigate.
- Several of the new features had already been offered for some time by directly competing productivity apps.
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