medium · GMAT Verbal

Argument: A telecommunications firm recently upgraded its network infrastructure to provide much faster internet speeds to its rural customers. Contrary to expectation, customer satisfaction ratings in these areas dropped immediately after the upgrade was completed.

Which of the following, if true, most helps to explain the drop in satisfaction?

  1. The cost of the upgrade was partially funded by a government grant for rural development.
  2. The firm raised the monthly subscription fee for rural customers to help recover the cost of the network upgrade.
  3. The new network equipment is incompatible with many of the older routers that rural customers currently use, leading to frequent connection drops.
  4. Several competitors are planning to launch similar upgrades in the same rural areas next year.
  5. The average internet usage per household in rural areas is lower than the average in urban areas.

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