medium · GMAT Verbal
Argument: A telecommunications firm recently upgraded its network infrastructure to provide much faster internet speeds to its rural customers. Contrary to expectation, customer satisfaction ratings in these areas dropped immediately after the upgrade was completed.
Which of the following, if true, most helps to explain the drop in satisfaction?
- The cost of the upgrade was partially funded by a government grant that was specifically earmarked for promoting rural development.
- The firm kept the monthly subscription fee for rural customers unchanged after the upgrade.
- The new network equipment is incompatible with many of the older routers that rural customers currently use, leading to frequent connection drops.
- Several rival telecommunications competitors are already planning to launch their own similar network speed upgrades in the same rural areas next year.
- The average monthly internet usage per household across these rural areas is considerably lower than the corresponding figure in urban areas.
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