medium · GMAT Verbal

An airline began offering free high-speed Wi-Fi on all domestic flights. Within six months, its customer satisfaction scores for 'In-Flight Entertainment' rose by 40%. The airline concluded that the addition of Wi-Fi was the cause of the score improvement.

Which of the following, if true, most strengthens the conclusion?

  1. A competitor airline started charging passengers for the in-flight Wi-Fi that it had previously offered free of charge.
  2. The airline also upgraded the seating throughout its economy cabin to provide noticeably more legroom on every domestic flight.
  3. Surveys showed that passengers were far more likely to recommend the airline to their friends and colleagues after the change.
  4. The airline's marketing campaign that season focused heavily on advertising the availability of fast, free in-flight Wi-Fi.
  5. Satisfaction scores for other entertainment options, such as movies and music, remained unchanged during the same period.

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