medium · GMAT Verbal Reasoning
An airline's customer-satisfaction ratings dropped significantly after it began charging for checked baggage. To restore ratings, the airline plans to provide free high-speed Wi-Fi to all passengers. Management assumes that the benefit of free Wi-Fi will outweigh the annoyance of baggage fees.
Which of the following, if true, most weakens this plan?
- Most of the airline's customers travel for leisure and prioritize low costs and baggage flexibility over in-flight internet connectivity.
- The cost of installing high-speed Wi-Fi equipment on every plane in the fleet far exceeds the revenue generated from baggage fees.
- The airline's on-time arrival rate, another key driver of overall satisfaction, has remained stable throughout this entire period.
- Passengers everywhere universally regard free in-flight Wi-Fi as the single most important amenity that any commercial airline can offer.
- Several competing airlines flying the same domestic routes have also begun charging passengers for each checked bag within the last six months.
Sign up free to see the explanation and track your rank →
More GMAT Verbal Reasoning practice
- A gardener says: 'All roses in this garden require daily… What is the role of the…
- What is the conclusion?
- What logical role does the first sentence play in the researcher's argument?
- What logical role do the first two statements play?
- Which of the following is the conclusion?
- What is the conclusion?
- Which statement is the conclusion?
- What is the conclusion?
All Verbal Reasoning questions · GMAT study guide · GMAT glossary · GMAT flashcards