easy · GMAT Verbal
At Northline Ops, reps who complete a six-call coaching block have lower first-quarter repeat contacts than reps who skip it. The coaching is costly, but repeat-contact cost is higher. The talent desk therefore argues that, if the firm wants to cut first-period defects, it should ________.
Which of the following most logically completes the passage?
- require the coaching block for reps on high-repeat queues
- cut coaching to a single recorded call
- hire only reps with ten years of tenure and skip coaching
- raise base pay without changing coaching
- stop measuring repeat contacts
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