medium · Project Management Professional Predictive (Plan-Driven)
A project manager at Ironvale Grid is transitioning the output of a network upgrade to operations. The operations team refuses to sign off, stating the maintenance procedures are unclear.
What did the project manager likely miss?
- Escalation to the Operations VP to mandate acceptance of the project deliverables, before confirming the relevant stakeholders agree.
- A formal knowledge transfer plan that included shadowing and hands-on training for operations staff.
- A detailed TCPI analysis proving the project was delivered efficiently.
- A change request to the CCB to extend the project duration for more training.
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