easy · Project Management Professional Predictive (Plan-Driven)
Westfork Municipal is installing a new water filtration plant. The project manager conducts a cost-benefit analysis and decides to double the investment in operator training and process documentation (prevention) to avoid future system failures.
What is the underlying principle for this decision?
- Appraisal is more effective than prevention
- Internal failure is preferable to external failure, while documenting the decision in the issue log.
- Gold plating ensures customer satisfaction
- Prevention is generally less expensive than the cost of failure
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