hard · Project Management Professional Predictive (Plan-Driven)
Nimbus Clinics' PM is told by a nurse that the head nurse (lead) is 'too proud' to admit she doesn't understand the new digital ITP.
What should the PM do?
- Bring up the complexity of the digital ITP in a team meeting and ask if 'anyone' needs extra help, before confirming the relevant stakeholders agree.
- Schedule a private 'check-in' with the head nurse and offer to walk through the system together as a peer-to-peer exercise.
- Sign the head nurse up for a 'Remedial Digital Skills' course.
- Ask the nurse who reported the issue to quietly train the head nurse.
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