medium · Project Management Professional Predictive (Plan-Driven)
Valeport Energy is executing a predictive project to build a refinery. The customer refuses to accept a deliverable during the Validate Scope process, claiming it lacks a specific safety shut-off valve.
What should the project manager do first?
- Instruct the team to install the valve immediately to satisfy the customer, before confirming the relevant stakeholders agree.
- Check the requirements traceability matrix (RTM) to see if the valve was an approved requirement.
- Negotiate with the customer to accept the deliverable without the valve.
- Submit a change request to add the safety shut-off valve.
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