easy · Project Management Professional Predictive (Plan-Driven)
A key stakeholder at Solstice Labs expresses surprise and frustration during a phase gate review, stating they were unaware of a major design change. The project manager had included this change in the last three weekly status emails.
What should the project manager do first?
- Analyze the stakeholder's communication requirements and update the communications management plan.
- Apologize and promise to call the stakeholder personally every day from now on, while documenting the decision in the issue log.
- Escalate the stakeholder's lack of engagement to the project sponsor.
- Show the stakeholder the previous emails to prove the information was sent.
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