medium · Project Management Professional Predictive (Plan-Driven)
Trestle Ports is managing a construction project. A stakeholder complains that they were unaware of a major site closure that affected their operations. A review shows that the site closure was listed in the status report emailed to all stakeholders.
What should the project manager do?
- Meet with the stakeholder to understand their specific communication preferences and update the communications management plan accordingly.
- Post all site closure notices on the project's internal wiki page and assume all stakeholders will check it daily, while documenting the decision in the issue log.
- Send a follow-up email with the site closure notice highlighted in the subject line.
- Explain to the stakeholder that they are responsible for reading all project status reports sent to them.
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