easy · Project Management Professional Hybrid Approaches
Harborline Transit's project is in the 'Reinforcement' phase of ADKAR. A year after implementation, a new manager arrives and stops using the required reporting dashboard, claiming it is too complex.
How should the project manager respond?
- Meet with the new manager to demonstrate the dashboard's link to organizational goals and offer a simplified view.
- Escalate the manager's behavior to the PMO as a violation of company standards.
- Provide the new manager with the training manual from the previous year.
- Assume the project is closed and that operational management is responsible for the lapse, without revisiting the agreed prioritization criteria.
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