medium · Project Management Professional Hybrid Approaches
A project manager at Grayling Software is using an AI tool to help with 'Conflict Resolution'. The AI suggests that the PM should 'Smooth' over a disagreement between two developers to keep the project on schedule.
What is the correct mindset to apply?
- Escalate the disagreement to the developers' functional manager as the AI identified it as 'High Risk'.
- Ask the AI to draft the 'Smoothing' message to be sent to both developers via email.
- Reject the 'Smooth' approach and instead 'Collaborate' by meeting with the developers to solve the underlying problem.
- Follow the AI's advice to 'Smooth' the conflict because the schedule is the project's primary constraint, without revisiting the agreed prioritization criteria.
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