medium · Project Management Professional Hybrid Approaches
A middle manager at Westfork Municipal is resistant to the new hybrid project. During a private meeting, they reveal: 'I don't mind the new system, but my assistant was laid off during the last reorganization, and now I have to do all my own data entry.'
What is the project manager's best response?
- Offer to train the manager on how to use the data entry shortcuts in the new software.
- Explain that the previous reorganization was a different project and is not relevant to the current initiative, while documenting the decision in the issue log.
- Acknowledge the increased workload and collaborate on ways the new system’s automation can reduce their data entry burden.
- Escalate the manager’s refusal to perform data entry to the department head.
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