medium · Project Management Professional hybrid
During a hybrid deployment at Dovetail Clinics, the project manager identifies that a key supervisor has high Awareness but zero Desire to move away from the legacy system. The supervisor states, 'I've seen three projects like this fail here before.'
What should the project manager do?
- Submit a change request to the CCB to extend the infrastructure timeline to allow more time for the supervisor to adapt.
- Provide the supervisor with a copy of the new system's 99.9% uptime service level agreement to reassure them of its stability.
- Inform the supervisor that their feedback is noted in the issue log and will be monitored throughout the next phase.
- Identify and communicate 'short-term wins' from the current project to demonstrate tangible progress and build credibility.
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