medium · Project Management Professional Hybrid Approaches
A team member at Quill Digital complains that the senior BA (high skill, low will) is 'too arrogant' and refuses to listen to feedback during retrospectives. The BA retorts that the developers 'don't understand the business'.
What should the project manager do first?
- Mandate that all team members attend a mandatory 'Respect in the Workplace' training session immediately, before confirming the relevant stakeholders agree.
- Assign the BA's functional manager to sit in on all future retrospectives to monitor their behavior.
- Meet with both parties together in a private setting to facilitate a collaborative resolution of their conflict.
- Move the senior BA to a separate office so they no longer have to interact with the developers daily.
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