easy · Project Management Professional Hybrid Approaches
Nimbus Clinics is transitioning to a hybrid delivery model for its new patient portal. A clinic manager acknowledges the project is necessary for long-term growth but refuses to participate in the pilot, citing that the new interface adds three minutes to every patient intake.
What should the project manager do first?
- Schedule a mandatory training session for the clinic staff to demonstrate the portal's efficiency.
- Conduct a private meeting with the clinic manager to identify the root cause of the resistance.
- Submit a change request to the CCB to simplify the interface requirements immediately.
- Escalate the manager's non-compliance to the Chief Medical Officer to ensure project adherence.
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