medium · Project Management Professional Hybrid Approaches
The project manager for Harborline Transit is preparing for a phase gate review. A key stakeholder is concerned that the project is delivering the 'wrong' features for the new ticketing system, despite the project being on schedule and budget.
What should the project manager do first?
- Review the business case and the requirements traceability matrix (RTM) with the stakeholder.
- Show the stakeholder the S-curve to prove that the project is performing at a CPI of 1.02.
- Inform the stakeholder that the scope was signed off six months ago and cannot be changed.
- Escalate the stakeholder’s dissatisfaction to the steering committee immediately.
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