hard · Project Management Professional Hybrid Approaches
Dovetail Clinics is implementing a hybrid patient portal. The clinical UI is developed in three-week sprints, while the secure database infrastructure follows a predictive baseline. Six clinic managers email the project manager directly, requesting a 'small tweak' to the scheduling interface to improve local workflows.
What should the project manager do next?
- Instruct the developers to include the tweak in the current sprint if they have remaining capacity.
- Direct the clinic managers to the Product Owner to have the request refined and prioritized in the product backlog.
- Analyze the request and submit a formal change request to the Change Control Board (CCB).
- Politely inform the clinic managers that the request is out of scope and cannot be accommodated at this stage, without revisiting the agreed prioritization criteria.
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