medium · Project Management Professional Hybrid Approaches
The Dovetail Clinics project manager discovers that Desire for a new system is low because staff believe it will eventually lead to headcount reductions. Awareness of the technical benefits is high.
What should the project manager do?
- Ignore the rumors and focus the team on completing the sprint backlog to ensure the technical delivery is on time.
- Conduct a cost-benefit analysis showing that the automation will save the clinic 22% in operational expenses over the next 3 years, while documenting the decision in the issue log.
- Facilitate a meeting with the executive sponsor to have them explicitly address job security and the future role of staff in the new environment.
- Offer a 'retention bonus' to all staff who successfully pass the final user acceptance testing of the new system.
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