medium · Project Management Professional Hybrid Approaches
Westfork Transit is using a hybrid approach to replace the ticketing system. The project manager identifies 'Change Saturation' in the customer service department.
What should they do first?
- Reduce the scope of the next sprint to minimize the impact on the staff.
- Coordinate with the portfolio manager to assess the timing and impact of all concurrent changes on that department.
- Offer overtime pay to the customer service staff to help them absorb the extra work, after reviewing the current risk register entries.
- Increase the frequency of 'Awareness' communications to reassure the staff.
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