medium · Project Management Professional Hybrid Approaches
Westfork Municipal is using Kotter’s model to implement a new ERP system. The project manager has successfully 'Enlisted a Volunteer Army' of enthusiastic early adopters. However, several senior clerks are spreading misinformation about the system’s complexity.
Which action is most appropriate?
- Pair the enthusiastic volunteers with the resistant clerks to demonstrate the system's ease of use in a peer-to-peer setting.
- Increase the budget for the training phase to ensure all clerks have more time with the software, while documenting the decision in the issue log.
- Identify the clerks and move them to a different department that is not affected by the change.
- Issue a formal correction via the CIO’s office to debunk the misinformation publicly.
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