medium · Project Management Professional hybrid
Dovetail Clinics is implementing a hybrid telehealth system. The PM notices that the BA at Coveport Logistics (a key partner) is resistant because they fear the new system will make their role redundant. The PM wants to use the ADKAR model to address this.
Which element should be the focus of the initial conversation?
- Knowledge on how to use the new software interface and data migration tools.
- Ability to perform the new tasks required by the telehealth system through specialized hands-on training.
- Reinforcement of the change through bonuses and public recognition for early adopters.
- Awareness of the business need for the change and the risks of maintaining the status quo.
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