medium · Project Management Professional Adaptive / Agile
A team at Quill Digital is suffering from high cycle times. The PM observes that the team frequently ignores WIP limits to handle 'urgent' maintenance tasks.
What is the most effective way to address this systemic issue?
- Report the team members to their functional managers for process non-compliance.
- Double the WIP limits to accommodate both maintenance and features.
- Instruct the product owner to stop accepting maintenance requests during the sprint, after reviewing the current risk register entries.
- Establish a dedicated 'swimlane' for maintenance with its own separate WIP limit to prevent it from overwhelming the planned work.
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