easy · Project Management Professional adaptive

A Product Owner at Whitlock Software is using 'MoSCoW' to prioritize the 'Clinic App' backlog. A stakeholder insists that a 'Delighter' feature be a 'Must-Have.'

What should the project manager do?

  1. Automatically change the feature to 'Must-Have' to maintain good stakeholder relations.
  2. Escalate the stakeholder's request to the steering committee for a final ruling.
  3. Suggest moving a different 'Must-Have' feature to 'Won't-Have' to maintain the sprint capacity, after reviewing the current risk register entries.
  4. Facilitate a discussion to clarify the 'Must-Have' criteria (e.g., project fails without it) and support the Product Owner's final decision.

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