hard · Project Management Professional adaptive

The Product Owner for Amberline Transit's route-optimization project is also the head of operations and is frequently unreachable. The team's definition of done (DoD) is being ignored because there is no one to verify it.

What should the project manager do first?

  1. Assume the responsibility of verifying the stories against the DoD to ensure quality standards are met.
  2. Escalate the quality risk to the organizational quality department to initiate a formal audit.
  3. Meet with the PO to explain how their absence is eroding quality and eroding the definition of done.
  4. Update the issue log and continue to monitor the impact on the project's technical debt.

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