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hard · Project Management Professional Adaptive / Agile

Dovetail Clinics is implementing a patient-scheduling AI. The business case assumes a 20% reduction in 'no-shows.' After three months, the system is 95% accurate, but no-shows have only decreased by 2%.

What should the project manager do next?

  1. Investigate the operational reasons why the technical accuracy is not translating into the expected benefit.
  2. Update the benefits management plan to reflect the new 2% reality as the baseline for the future, while documenting the decision in the issue log.
  3. Instruct the developers to increase the AI model's accuracy to 99% to improve the results.
  4. Continue with the planned rollout since the technical performance meets the agreed requirements.

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