hard · Project Management Professional adaptive
Dovetail Clinics is implementing a patient-scheduling AI. The business case assumes a 20% reduction in 'no-shows.' After three months, the system is 95% accurate, but no-shows have only decreased by 2%.
What should the project manager do next?
- Investigate the operational reasons why the technical accuracy is not translating into the expected benefit.
- Update the benefits management plan to reflect the new 2% reality as the baseline for the future, while documenting the decision in the issue log.
- Instruct the developers to increase the AI model's accuracy to 99% to improve the results.
- Continue with the planned rollout since the technical performance meets the agreed requirements.
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