hard · Project Management Professional adaptive
Plover Software is implementing a new HR system. A survey shows that while the software is technically perfect, employee adoption is very low because the user manual is 200 pages long.
Which Business Environment concept should the PM focus on to resolve this?
- Scope Management to ensure the manual includes every feature required by the scope statement.
- Organizational Change Management and the ADKAR model to address the Ability and Knowledge gaps.
- Quality Management and Control Quality to ensure the manual meets the original documentation standards.
- Risk Management to identify 'low adoption' as a risk and develop a contingency plan.
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